Dear customers, do not hesitate to contact us if you have questions. It is our pleasure to assist you. Enjoy your shopping!
Code: Е74-1 т.син-бял Е74-1 т.син-бял E74-1-2 гладко т.син E74-1-2 гладко т.син E74-1-2 гладко т.син E74-1-2 гладко т.син Е74-1 т.син-бял Е74-1 т.син-бял

Kids loafers PONKI №31-35 , 36-39

Kids loafers PONKI №31-35 , 36-39 Kids loafers PONKI №31-35 , 36-39 Kids loafers PONKI №31-35 , 36-39 Kids loafers PONKI №31-35 , 36-39 Kids loafers PONKI №31-35 , 36-39 Kids loafers PONKI №31-35 , 36-39 Kids loafers PONKI №31-35 , 36-39 Kids loafers PONKI №31-35 , 36-39
56,99 лв57,99 лв
56,99 лв
56,99 лв
56,99 лв
57,99 лв
57,99 лв
57,99 лв
57,99 лв
0896 708 790
14 days term for returns
Опция преглед и тест
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Upper part – genuine leather
Lining – textile material / genuine leather
Insole – genuine leather
The model has riptape straps

size 31 – insole  20,5см
size 32– insole  21см
size 33– insole  22см
size 34 – insole  22,5см
size 35 – insole  23см
size 36 – insole  24см
size 37– insole  24,5см
size 38 – insole  25см
size 39 – insole  25,5см

Information

Upper part – genuine leather
Lining – textile material / genuine leather
Insole – genuine leather
The model has riptape straps

INSOLE LENGTH

size 31 – insole  20,5см
size 32– insole  21см
size 33– insole  22см
size 34 – insole  22,5см
size 35 – insole  23см
size 36 – insole  24см
size 37– insole  24,5см
size 38 – insole  25см
size 39 – insole  25,5см

FAQs
1. HOW CAN I PLACE AN ORDER?
Once you have selected an item and its size, you need to add it to the shopping cart. Once you have finished shopping, use the “Cart” button in the upper right corner to complete the order by following the steps described there. The other way is by entering the shipment details in the “quick order” window.
2. HOW WILL I RECEIVE THE ORDER CONFIRMATION?
After you successfully finalize your order, you will receive a confirmation e-mail. If you do not receive one within 2 hours, please check the Spam folder of your mailbox or contact us.
3. CAN I CANCEL MY ORDER?
You can cancel an order before it is shipped. You can cancel it by phone call.
4. WHAT IS THE DELIVERY TIME?
The delivery time is 1 – 4 working days depending on the courier company that you chose, delivery location and the time at which the order was placed.
5. WHAT HAPPENS IF I AM NOT AT THE ADDRESS AT THE TIME OF DELIVERY?
It may happen that you are not at the specified address at the time of delivery.
In such cases, the courier will try to contact the phone number in the order to set a convenient time for you.
In case the courier fails to reach you, your order will be stored in the nearest office of the courier company for 7 days.
6. HOW AND WHEN WILL I PAY FOR THE ORDER?
The order amount can be paid to the courier in cash or to a POS terminal upon receipt of the shipment.
7. CAN I REPLACE THE PRODUCT FOR ANOTHER SIZE OR ANOTHER MODEL?
Exchanging the purchased products from the online store is possible within 14 days from the date you received the delivery.
Purchased products can be replaced at the customer’s request, regardless of whether they are of the same type.
In case of replacement, the delivery cost in OUR direction (to us) is at your expense, and the delivery upon return FROM us (to you) is at our expense.
8. HOW CAN I RETURN A PURCHASED PRODUCT IN ORDER TO GET A REFUND?
If you wish to return a product to us and to be refunded the amount, you must send the product back to the address from which you received it.
If you do not keep a bill of lading (AWB) and do not know from which address it was sent to you, you can ask us for help by phone: 0889595991 or 0896863660
The return must be with the “Open” option and with cash on delivery amount equal to the value of the item you are returning to us. The delivery cost for returning the product to us is at the expense of the client.
Once we receive the item you return, you will be able to receive your cash from the courier company the next business day.
9. HOW TO CHOOSE THE RIGHT SIZE?
To make it easier for you, we have prepared detailed information on how to find the right size. See here
10. DO THE PRODUCTS HAVE WARRANTY?
All products offered in this online shop have a 1 month warranty, which is valid from the date of receiving the shipment.
11. WHO SHOULD I CONTACT IN CASE OF A COMPLAINT?
Complaints are submitted to us through the contact form on the site or by e-mail, only if the products have been purchased from the online store www.ponki.bg. In case of complaints arising from a purchase from a physical store, you should contact the store from which you purchased the product.
Delivery and returns

HOW WE DELIVER THE ORDERS?

PONKI delivers the products ordered by you with the courier company Speedy. Your order can be delivered to any point in Bulgaria – to an address or on request at the courier’s office. Here you can see all the courier’s offices www.speedy.bg/bg/speedy-offices-automats.

For maximum convenience and correctness towards our customers, each order comes with a “review and test” option. In case you do not like the model or the size does not fit you, you can immediately refuse it to the courier.

In case of cancelling an order after an reviewing and / or testing it, the customer is obliged to pay the costs for the delivery to the courier .

Цена на oфис : 3.50лв – 4лв
Цена до адрес: 4.30лв – 4.80лв

IF YOU HAVE ALREADY PAID FOR YOUR ORDER:

You have the right to return or replace what you ordered within 14 days, but only if the products are in the exact same condition in which you received them from us. The product not to have been used outside, but only tried on at home and the original packaging and labels not to be removed. If these conditions are met, as soon as we receive the products back from you, we will replace them with a pre-selected model or refund the full value you paid for them.

HOW TO CHANGE THE SIZE?

If you want to exchange the size, please contact us in the most convenient way for you – by phone 0889 59 59 91 or 0896 86 36 60, write us a message on our Facebook page facebook.com/ponkibg or by email at [email protected]. In case of exchange, the delivery cost towards us is at the customers expense. The delivery cost for the return is at our expense.

HOW CAN I RETURN A PURCHASED PRODUCT?

If you want to return a product to us and give we to reimburse you the amount you paid for the product, you must send it back to the address from which you received it. If you didnțt keep the bill of lading and do not know from which address it was sent to you, you can make a reference by phone at: 0889595991 or 0896863660  The return must have the mandatory option for “Review” and have cash on delivery amount equal to the value of the product you returned to us. Once we receive the product, you will be able to receive the amount you paid for it from the courier company on the next business day.

WHAT IS THE PROCESSING AND DELIVERY TIME?

Orders placed before 15:00 are processed on the same day and delivered within 4 working days, but most often they may arrive the next working day between 9:30 and 17:00 at an address or by 10:00 in the courier’s office.

On Saturday, deliveries to the office are made until 13:00 as the courier companies work from 9:00 to 13:00, and orders that are to the address are delivered after the weekend.

Orders placed after 15:00 are processed on the next business day. All orders made on Saturday and Sunday are processed on Monday. Deliveries are not made on public holidays.

 

WE ARE ALWAYS AT YOUR DISPOSAL!
Contact us

We will be happy to answer all your questions from Monday to Friday: 09:00 – 17:30. If the inquiry is made after business hours or on weekends, you will receive an answer the next business day.

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