Dear customers, do not hesitate to contact us if you have questions. It is our pleasure to assist you. Enjoy your shopping!

Delivery and returns

How we deliver the orders?

PONKI delivers the products ordered by you with the courier company Speedy. Your order can be delivered to any point in Bulgaria – to an address or on request at the courier’s office. Here you can see all the courier’s offices

For maximum convenience and correctness towards our customers, each order comes with a “review and test” option. In case you do not like the model or the size does not fit you, you can immediately refuse it to the courier.

In case of cancelling an order after an reviewing and / or testing it, the customer is obliged to pay the costs for the delivery to the courier .

Цена на oфис : 3.50лв – 4лв
Цена до адрес: 4.30лв – 4.80лв

If you have already paid for your order:

You have the right to return or replace what you ordered within 14 days, but only if the products are in the exact same condition in which you received them from us. The product not to have been used outside, but only tried on at home and the original packaging and labels not to be removed. If these conditions are met, as soon as we receive the products back from you, we will replace them with a pre-selected model or refund the full value you paid for them.

How to change the size?

If you want to exchange the size, please contact us in the most convenient way for you – by phone 0889 59 59 91 or 0896 86 36 60, write us a message on our Facebook page or by email at [email protected]. In case of exchange, the delivery cost towards us is at the customers expense. The delivery cost for the return is at our expense.

How can I return a purchased product?

If you want to return a product to us and give we to reimburse you the amount you paid for the product, you must send it back to the address from which you received it. If you didnțt keep the bill of lading and do not know from which address it was sent to you, you can make a reference by phone at: 0889595991 or 0896863660  The return must have the mandatory option for “Review” and have cash on delivery amount equal to the value of the product you returned to us. Once we receive the product, you will be able to receive the amount you paid for it from the courier company on the next business day.

What is the processing and delivery time?

Orders placed before 15:00 are processed on the same day and delivered within 4 working days, but most often they may arrive the next working day between 9:30 and 17:00 at an address or by 10:00 in the courier’s office.

On Saturday, deliveries to the office are made until 13:00 as the courier companies work from 9:00 to 13:00, and orders that are to the address are delivered after the weekend.

Orders placed after 15:00 are processed on the next business day. All orders made on Saturday and Sunday are processed on Monday. Deliveries are not made on public holidays.